Policies

ioon "be at ease" is committed to delivering excellent service in a timely manner. These policies have been adopted to ensure that the therapists’ time, the massag studio and its’ efforts be respected, as well as your scheduled service to be a stress-free and relaxing experience. 

Thank you for your understanding and co-operation.

• If arrival is delayed, we will make every effort to accommodate your full appointment. However, this is not always possible. 
• Service time may be abbreviated to avoid delays for other customers as treatments are charged at full value. 
• Last minute changes to appointments will be honored only if a service appointment is available for a later time in the day (of your appointment) and other customers are not inconvenienced.

• Customers who book appointments and cannot join us for their scheduled appointment are granted full credit at the studio provided that at least a 24-hour notice is given. 
• We do not provide refunds for cancelled/no show appointments. 
• Last minute changes to appointments will be honored only if the service time is available and other customers are not inconvenienced.
• All service sales, retail sales and gift certificate sales are final, with no refunds.

• Please notify us before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant. 
• All customers who taking massage treatment will be asked to complete a consultation form upon check-in, designed with your well-being in mind.

• We are offering massage services for adult from 21years and above.
• Children are invited to have massage treatments with us as long as they are accompanied by parants and/or an adult.

• The studio is a public and co-ed space. Proper attire is to be worn at all times. Proper attire includes a towel around the waist or chest at all times. 
• Nudity is not permitted anywhere in the facilities. Towels and flip flops are provided for your stay at the studio.

• As a courtesy to other customers, please maintain a quiet level of conversation. 
• Mobile phones must be turned off when entering the studio.

• Gift certificate are available for massage treatments and are not redeemable if lost or stolen. 
• Gift certificate expire after 6 months from date of purchase. We offer one time extend for 30days if you cannot make it in time, after this point we will charge £10 for 30days extend each time.
• Gift certificate sales are final, with no refunds. 
• Gift certificate are only redeemable against massage treatments and appointments must match with session duration (not separable). 
• Gift certificate cannot be used on retail products.
• Gift certificate will available in the shop only at the moment. To get further information please text or email to us.

• Packages expire after 1 year from date of purchase.
• Packages cannot be exchanged for cash or any other goods or services.
• Packages can be shared and can be transferred to other people.
• The timings chosen are final and not separable in multiple sessions. 
• Packages are non-refundable even in the event of medical circumstances.
• Packages expiryed cannot be extended but you can pay £10 per session for using the left over.
• ioon "be at ease" reserves the right to dishonour a massage package if it reasonably believes the redeemer stole or is otherwise not the intended beneficiary of the purchaser.
• ioon "be at ease"  reserves the right to change these Terms & Conditions from time to time at its sole discretion.
• Massage packages are sale in the shop. To get more information please text or email to us.

• Although we make every effort to keep our website and menu updated, please note that prices and services are subject to change at any time. 
• We love having you as a customer however we do reserve the right to refuse service at any time, to anyone, for any reason.